Skip to main content
Avalara Help Center

Customer success plans

Support services

Avalara has a great plan for every business owner. Consider which support plan complements your purchase. No matter which option you choose, an Avalara specialist will guide you through the initial implementation. After all, we’d hate to see a customer pick the wrong tax categories for their goods and services and jeopardize the accuracy of our products.

The support plan you pick will have important implications for how fast you finish implementation and how much you rely on your internal staff. Let’s take a look at your options.

Compare support plans Standard (included) Standard Support Plus Business Enterprise

Contact support by submitting a case online

Included Included Included Included

Contact support by phone or chat

N/A Included Included Included
Support Hours (Pacific Time) 5 a.m. - 5 p.m. Mon - Fri PST 5 a.m. - 9 p.m. Mon - Fri PST 24 hours, 7 days 24 hours, 7 days
Products supported AvaTax, CertCapture, Returns (see Returns Setup for more options) AvaTax, CertCapture, Returns (see Returns Setup for more options) AvaTax, CertCapture, Returns (see Returns Setup for more options) AvaTax, CertCapture, Returns (see Returns Setup for more options)
Response Times / Priority Routing (for non-implementation support) 24 Hours 8 Hours 4 Hours 1 Hour
Critical Support (System Down) 1 Hour 1 Hour 1 Hour 1 Hour
Additional Benefits Training at Avalara University Training at Avalara University Training at Avalara University
Price

Included

$1,995

$7,995 $15,995

 

** Approved Avalara-built and 3rd party partner connectors included

  • Was this article helpful?