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Avalara Help Center

Why is my return marked as 'Re-file'?

Overview

You pressed the File button on a return. When you check on the return filing later, you notice the File button is no red and says "Re-file"

Environment

TrustFile

Resolution

  • This means there was an issue submitting your return to the state
  • Please click on the View Return link to see the reason the return was rejected
    • Just above the image of the return should be a red box that says 'Your return was rejected:' and lists any error or reasoning
  • If you receive an Error Code, please review the state website for a list of their error codes and correct your return or settings appropriately