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Avalara Help Center

Why does the address state "confidential" from my Amazon store?

Overview

You are reviewing your transactions and it lists the Address as "Confidential".

Environment

TrustFile

Resolution

  • This is caused by Amazon not allowing TrustFile Online access to the shipping information

Next Steps

  • If you know the address you can edit the transaction manually using this guide
  • If you do not know the address you can enter an adjusted amount on the return using this guide