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Avalara Help Center

Why can't the Business Address be saved?

Overview

You are trying to enter your Primary Business Address to one or more companies in TrustFile. However you are receiving an error:

"There was a problem saving the Address. An exact street name match could not be found."

Environment

TrustFile

Resolution

  • This means the service is not able to find the address that matches what you have entered
  • This is usually due to the format of the address entered or an incomplete address
    • Please use the USPS standards for addresses
    • For example: 'One US Highway' should be '1 US HWY'
  • If you would like to test the address, please go to the USPS address lookup tool and enter your address
    • If the address cannot be found on this site, enter "General Delivery"(without the quotes) on line two of the address
      • If General Delivery does not allow you to save the address, it cannot be used in TrustFile