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Avalara Help Center

Why am I being asked to pay for filing credits when I have already paid?

Overview

You are seeing a message asking you to buy filing credits but you already paid for a full year or are paying for monthly subscription to the service

Environment

TrustFile

Resolution

  • The Subscription fee does not include filing service
    • This annual license gives you access to returns PDFs (forms) and liability reports, showing your uploaded or synced data
    • If you choose to also file returns electronically, there is an additional fee for filing that return