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Avalara Help Center

Who do I contact at Avalara to get my Authentication code for the state website?

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Overview

You need your Authentication code for the state website.

Environment

Avalara Returns

Resolution

  • Have an Account Admin or Company Admin level user contact Support, for urgent requests please call

    • To see a list of Account Admin and Company Admin users go to Settings > Manage Users > Role lists the user role

  • We will send any information sent to us on your behalf to an authorized user

  • NOTE: Starting in 2019, authorization codes are being set up with an @trustfile.avalara.io email address. This email address allows both the Avalara Returns team, and any Account Administrator role in AvaTax to receive authorization codes from the states. Please check junk/spam boxes if your Account Administrator doesn't see the email in their inbox.