How do I undo clicking manually filed a return outside of TrustFile?

Overview

You accidently clicked the button in TrustFile that indicates you have manually filed a return outside of TrustFile and now the return is showing as Filed. You have not filed manually, and want to reverse this action.

Environment

TrustFile

Resolution

• If before the filing deadline:
  • This will need to be unlocked by Support/Engineering team.
  • Contact Support to create a case by phone, email, chat, or web form.
• If after the filing deadline:
  • Even though we did not send the Filing Jurisdiction the return in question, we cannot late file from TrustFile.
  • You will need to contact the Taxing Jurisdiction for late filing.