How do I undo clicking manually filed a return outside of TrustFile?
Overview
You accidently clicked the button in TrustFile that indicates you have manually filed a return outside of TrustFile and now the return is showing as Filed. You have not filed manually, and want to reverse this action.
Environment
TrustFile
Resolution
- If before the filing deadline:
- This will need to be unlocked by Support/Engineering team.
- Contact Support to create a case by phone, email, chat, or web form.
- If after the filing deadline:
- Even though we did not send the Filing Jurisdiction the return in question, we cannot late file from TrustFile.
- You will need to contact the Taxing Jurisdiction for late filing.