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Avalara Help Center

Why is my transaction import not actually voiding transactions?

Overview

You exported the transactions in your account using a report, and you are trying to Void all of them using an import (Process code 0)

Environment

Avalara AvaTax

Resolution

  • The DocCode has to match exactly:
    • Check your import file, if your document code contains only numbers and includes a decimal point, Excel changes the number (automatically) to list only 2 numbers after the decimal
      • Update the Document Code in your import (with the transactions which are not Voided) to include the specific document code and then import again
  • Pull up the transaction on the Transactions tab and VOID it manually there: Check the box > click VOID > click OK

Next steps

For more information, read manage transactions.