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Avalara Help Center

Why is a transaction missing from the admin console?

Overview

Why is a transaction missing from the admin console

Environment

Avalara AvaTax

Resolution

  • Make sure to have the date range out far enough to where the transaction's document date lies
  • Check for AvaTax errors in your ERP.
    • Valid errors will prevent transactions from calculating tax and posting to the admin console.
    • If there are multiple companies in your admin console then make sure that you are including the correct company code in your accounting software.
  • If you are unable to determine if the transaction has any errors and have adjusted the date range appropriately, please contact Technical Support at (877)780-4848.