Why is a transaction missing from the admin console
- Make sure to have the date range out far enough to where the transaction's document date lies
- Check for AvaTax errors in your ERP.
- Valid errors will prevent transactions from calculating tax and posting to the admin console.
- If there are multiple companies in your admin console then make sure that you are including the correct company code in your accounting software.
- If you are unable to determine if the transaction has any errors and have adjusted the date range appropriately, please contact Technical Support at (877)780-4848.