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Avalara Help Center

Can support adjust locked transactions?

Overview

I have transactions that I need to adjust that are locked.

Environment

Avalara Avatax
Avalara Returns

Resolution

  • Support can not adjust locked transactions. 
    • Enter a new transaction in the account with the correct information
    • Enter a credit which backs out the value of the incorrect locked transaction​

 

Note​: You can do this in the original period if you would like Avalara to file an amended return, or during the current month if you would like it included in the current returns. Depending on your needs these two transactions would be entered in the Admin Console or in your accounting system directly.