Skip to main content
Avalara Help Center

Why is my tax-only credit memo not appearing in AvaTax in an SST state?


You have attempted to create a tax-only credit memo in your accounting system, to return tax to an improperly taxed customer, but it is not appearing in the admin console.


Avalara AvaTax


  • Streamlined Sales Tax (SST) customers are not allowed to perform tax rate or amount overrides in the states in which they are registered for SST, which would be required for a tax only credit, so this type of transaction cannot be entered in your accounting system and won't successfully post to the admin console.
  • To return tax you must either edit the original sale or return/credit out that value, then re-invoice without the tax.