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Why does AvaTax for Salesforce give the error "- Access denied: user does not have permission to use OnBoarding API - Unauthorized user - Error"?

Overview

When attempting to validate credentials in AvaTax for Salesforce the following error appears: "- Access denied: user does not have permission to use OnBoarding API - Unauthorized user - Error"

Environment

Salesforce

Resolution

  • In the Avalara configuration, Edit the Page Layout and make sure the following fields are visible:
    • Account ID
    • License Key
    • Company Code
    • User Name
    • Password
  • One of more of these fields will have been blank, or contained incorrect information.