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Avalara Help Center

How can I fix a Explorer.EXE error in Sage 50?


You are receiving an error message "The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions." when you click on the shortcut for Avalara for Sage Peachtree and you want to know how to resolve this error.


Sage 50


  • Right click the shortcut
  • Select Open file location
  • Right click the program in that folder
  • Select Properties
  • Go to Security
  • Select Edit
  • Select the user
  • Check the box in the column labeled Allow for all actions shown
  • Click OK
  • Click OK
  • Move up in the directory, so you can see the folder where the program is located (click on the name immediately to the left of the final name in the Address bar at the top of the window)
  • Follow same process (right click on folder, select Permission, etc.) to ensure the user has full access to the folder as well
  • The user should now have full permission to open the program and the folder


Note: You may need to contact the person at your company who has permission to make program changes on your computer

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