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Why is AvaTax for Sage 500 not working for a user after upgrading?


We installed AvaTax for Sage 500 2013 on a laptop workstation as a domain administrator. Other users get this message when they open up any screen AvaTax is integrated into:


"The AvaTax options are enabled for this company, but the client object AVZDADL1 was not found on this machine. AvaTax will not be available during this process."


Sage 500, Windows 7


  • This is caused by limited permission to the AvaTax folders.
  • Please review the permissions to these folders:
    • C:\Program Files(X86)\Avalara 
    • \Sage Software\Sage 500 ERP Client\AV
  • Granting access (local and domain, if necessary) will resolve this error.