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Why is an invoice not in the admin console, but has tax in Sage 100?

Overview

You see an invoice in Sage 100 that has tax, but the invoice is not in the admin console, and Avalara should not calculate tax in that state.

Environment

Sage 100

Resolution

  • Tax can be applied to an invoice in Sage 100 when a non - AVATAX tax schedule is used it pulls tax from within Sage 100:
    • Open the Invoice > review the tax schedule ID:
      • If you want the invoice in the admin console change tax schedule to AVATAX > go to Total tab > click calculate> Save > invoice will appear in Admin Console