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Avalara Help Center

How do I submit a support case for Premium Returns Services Customers?


If you are a Premium Returns Services customer, reach your dedicated point of contact for Avalara Returns directly by submitting a support case through Avalara Account.


  1. In AvaTax, navigate to Account > Support cases. The Support cases page opens.
  2. Create your support case.
  3. Select Open a Support Case, and enter your email and company name.
    1. Under What do you need help with?, select Returns and then select the category that best describes your issue.
    2. Enter a subject line and a description for your support case. As you type, a list of articles related to your issue appear on the right side of the page.
    3. To include screenshots or to send other important files to your premium returns service point of contact, select Upload an Attachment
    4. Select Submit. Your case will go directly to your Premium Return Services dedicated point of contact.
  4. Come back to the Support Cases page to check the status of your case. Select Details to see suggestions for resolving your issue. You can always ask more questions and upload other screenshots or documents.

NOTE: If you would like to submit a case for AvaTax, please follow the instructions in this article.

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