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What do I need to do about the May 7, 2018 new California online services system and my Avalara account?

Overview

On May 7, 2018, the state of California officially made available their new website, and previously sent out notices telling customers to update their login information. A copy of this notice is attached to this article.

Environment

Returns

Resolution

On May 7, 2018, the state of California officially made available their new website, and previously sent out notices telling customers to update their login information.

Avalara requests:

  • Follow the instructions in the notice to create a new login.
  • If you're asked to set up two-factor authentication, use your own email address.
  • Once you've made your new login, update your existing California filing calendar in Avatax with the new login information.

It appears the State is now referring to the “Express Code” as “Limited Access Code”. This code can be found at the top of the notice, as shown below, and should be provided in the filing calendar under Express Code.

If you are a quarterly or annual filer, please allow enough time for you to receive your new login (about 10 days) and to update the Avalara filing calendar.

As this is a new release, Avalara is currently working to fully review changes the state of California has made, and will reach out if further information is needed from customers.  

For information on how to update your filing calendar, see Use the Avalara Returns Filing Calendar.

For questions about the new California online services system, see https://www.cdtfa.ca.gov/services or call 1-800-400-7115, Monday through Friday, 8:00 am to 5:00 pm.