The transaction detail in reports does not match what is showing on the liability worksheet.
- This is generally caused by tax types not matching from the transactions to the type of tax being filed on your return.
- A simple way to verify would be to run the Sales and Sellers Use Tax Summary report to see what tax type the transactions are calculating.
- Compare this with the tax type listed on your registration and filing calendar with the jurisdiction.
- Each jurisdiction will have your company registered for a specific tax type to collect and remit.
- You can also check the tax type listed in Nexus
- Check to make sure if any carry-over credits were applied or excluded.
- Review your liabilities for any transaction discounts.
- Any discounts on your transactions will reduce your total sales for the state.
- You can view a summary of your totals, including discounts, on the Sales and Sellers Use Tax Summary report.
- Vendor discounts will not appear on reports other than the Liability Worksheet exports.
- Prior period discounts will reduce the Remit to Avalara amounts
- Current period discounts will reduce the Return Remittance amounts.
- Check the return filing frequency.
- If it is the middle of the cycle, you will see tax liability but nothing due.
- If the period is locked, check the status date of the transactions.
- Transactions posted to AvaTax after the worksheet has been approved or approved on behalf will not be included on the return.
- These amount will show on the summary line of the state on the liability worksheet.
- Check to see when the reports last updated.
- Reports update every hour.
- If changes have been made since the last update, they will be displayed on the liability worksheet but not on reports.
- You can export your transactions from the transactions tab and use Excel to total up the sales and tax amounts to match with the liability worksheet.
- If the tax types are matching, try to rebuild the liability worksheet.
- If nothing changes, please contact support.
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