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Why is QuickBooks Online using the billing address for tax?

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Overview

You want to know why QuickBooks online is calculating tax based on the billing address.

Environment

​QuickBooks Online

Resolution

  • Avalara receives the address listed as the Shipping Address for all transactions, review the address on the customer and the invoice:
    • Go to the Customer record > enter the address for tax calculation in the Shipping Address fields
      • If Same as billing address is checked, you must uncheck prior to entering Shipping Address information
    • Go to the Invoice > confirm address is as expected > if address requires updating from the customer record:
      • Delete the address on the invoice > Save > the address currently on the customer will update in the invoice