Why is QuickBooks Online using the billing address for tax?
Overview
You want to know why QuickBooks online is calculating tax based on the billing address.
Environment
QuickBooks Online
Resolution
- Avalara receives the address listed as the Shipping Address for all transactions, review the address on the customer and the invoice:
- Go to the Customer record > enter the address for tax calculation in the Shipping Address fields
- If Same as billing address is checked, you must uncheck prior to entering Shipping Address information
- Go to the Invoice > confirm address is as expected > if address requires updating from the customer record:
- Delete the address on the invoice > Save > the address currently on the customer will update in the invoice
- Go to the Customer record > enter the address for tax calculation in the Shipping Address fields