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Avalara Help Center

Why is there no estimate tax button after connecting Avatax to QuickBooks Online?

Overview

We have verified that Avatax is connected, and disconnected/reconnected already. When we go to create an invoice estimate tax is not there and saving does not call out to Avatax and calculate tax.

Environment

QuickBooks Online

Resolution

  • This can happen if you have more than one company associated with your QBO ID (typically email address)
  • If you check and verifythat you have more than one company our dev team will need to have a ticket escalated to them to point Avatax to the proper company manually.