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Avalara Help Center

How Can I Exempt Customers in QBO?

Overview

You want to know how to make a customer exempt in QuickBooks Online.

Environment

QuickBooks Online (QBO)

Resolution

  • In the Admin Console go to Tools > Exemption Certificate OptionsOptional
  • In QuickBooks Online open the customer record > Edit > Tax Info tab > enter the exemption certificate number (or any text) in the Resale # field
  • Click the This customer is taxable checkbox