Why did my invoice recalculate to Zero tax when it was in a locked period?
Overview
I adjusted an invoice from a locked period and the tax recalculated to zero, now Quickbooks and AvaTax are out of balance. Nothing changed on the AvaTax side. How do I get my Quickbooks side to match, as I can't recalculate?
Environment
Quickbooks
Resolution
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The reason the tax is removed from the invoice or credit memo is because of the change made to the document.
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This causes the program to reach out to AvaTax for a tax calculation.
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As the period is locked, no tax can be calculated, so a zero amount is returned.
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To fix this on the Quickbooks side, all you have to do is set the tax schedule to something other than Avatax, then manually enter the tax to match and save.