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Why is a transaction in the admin console that isn't in QuickBooks?

Overview

In reviewing our september transactions I see a committed document that is not in our QuickBooks.

Environment

Avalara Avatax

QuickBooks

Resolution

Invoices can be deleted in QuickBooks.

If this happens the transaction will still appear in the admin console.

The best practice here is to never delete in QuickBooks and void instead. This will ensure that records are kept in both systems.