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Avalara Help Center

How do I resolve CB-201 with a Right Networks hosted environment?

Overview

You are experiencing a CB -201 error with our QuickBooks system hosted on Right Networks and we are wondering how to resolve it.

Environment

QuickBooks
Right Networks

Resolution

  • Contact Right Networks at (888) 417-4448 x2 (https://www.rightnetworks.com/support) and inform them that you have a CB-201 error with Avalara Avatax, they will have to shut down QuickBooks to resolve the error.
  • Please have the following information available
    • An hour period where no one is in the system
    • Your admin login information for QuickBooks
    • A Right Networks login that the support agent can change the password for.