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How do I remove extra versions of the connector under the Integrated Applications menu in Quickbooks?

Overview

 

You want to know how to remove extra versions of the AvaTax connector under the Integrated Applications menu in QuickBooks Desktop.

Environment

QuickBooks Desktop

Resolution

Note: RightNetworks hosted installs are unable to remove these extra versions without first contacting RightNetworks.

  • Log into Quickbooks as the Admin user and switch to Single User Mode
    • Click Edit
    • Click Preferences
      • Click on Integrated Applications
      • Click on Company Preferences
        • Select the AvaTax listing on the screen
        • Click Properties
        • Click Details
  • You will want to remove all but the most recent version of the connector, as this can cause issues with Quickbooks functioning properly.  
    • Do this by clicking on the AvaTax listing you want to remove
    • Click Remove
  • Now go to File > AvaTax > Preferences
    •  Press the Update Connection button
    • If you see the most recent version of the connector listed, you have successfully removed the second connector version.

Note: To find out your most recent version of the connector, click "Control Panel" > "Programs/Features". To the right of "AvaTax for QuickBooks" you will see the version you have installed.