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Why is the rate from the AVATAX tax code not auto populating in my invoice in NetSuite?

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Overview

All customers have been set to AVATAX and the AVATAX tax code has been set up but when an invoice gets loaded the rate field is blank.

Environment

NetSuite OneWorld

Resolution

  • Navigate to setup -> Accounting -> Setup Taxes
  • Set "Tax Code Lists Include" to "Tax Groups and Tax Codes"
  • Save