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Avalara Help Center

Why is the Origin address defaulting to customer's ship-to address in NetSuite?

Overview

You are entering transactions and your company's address is being replaced with the customer's ship-to address as the origin.  Transactions on the AvaTax Admin Console show your customer's ship-to address as both the source and destination.  You have location codes disabled. 

Environment

NetSuite OneWorld
NetSuite Basic

Resolution

  • The addressee field in your subsidiary settings must have an entry for your company's name.  

  • Navigate to Setup > Company > Subsidiaries > Click "View" > Click "Edit" on the first address.

  • Enter your company's name as the Addressee and save the record.