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Avalara Help Center

Why is my transaction still taxing when I have them set as Non-taxable in Netsuite

Overview

You have the the Tax code set to "Non-Taxable" on your invoice but tax is still calculating

Environment

Netsuite

Resolution

  • The Tax code on the invoice doesn't effect the taxability of the customer or items If you need to make your customer Non-taxable it's recommend to do the following
  • Uncheck the taxable box on the customer's information in Netsuite
  • Add an entity use code to the customer's addres in Netsuite
  • Add an exemption certificate for the customer on the Avalara admin console