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Avalara Help Center

Why is Netsuite using the customer address for both origin and destination

Overview

When reviewing the transaction on the admin console the transaction is using the customer's address as both the origin and destination

Environment

Avalara Avatax

Netsuite

Resolution

On the invoice in Netsuite populate the field named "Location" under "Classifications"

Cause

There is a bug with the connection between Netsuite and Avalara where if the location code isn't present then it will send the customer's address to Avalara as the origin and destination rather then when the location is left blank it falls back on the subsidiary's address.