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Why is Netsuite Showing 0 tax on the printed invoice?

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Overview

When printing an invoice 0% tax is shown on the printed copy. However, the transaction in Netsuite shows a tax amount

Environment

Netsuite

Resolution

  • This can happen when the Avalara Tax code is unavailable to be selected for invoices and proposals.
    • The customer had created a Sales Tax Group which allowed them to select the Avatax tax code on invoices and proposals
    • While this allowed AvaTax to calculate the tax, it did not update the tax rate when saving a proposal or invoice transaction.
    • This resulted in the 0% being displayed on proposals and invoices.
  • To make sure the Tax Code is selectable on invoices and proposals, go to Setup > Accounting > Setup Taxes
    • The field TAX CODE LISTS INCLUDE setting should be set to Tax Groups and Tax Codes