Why does tax not change in Netsuite after switching to a non-AvaTax tax item?
Overview
A document in Netsuite had originally used AvaTax, but after switching the tax item to something different the tax amount wouldn't change.
Environment
Netsuite
Resolution
- After AvaTax has been used, additional changes to the tax amount are not allowed.
- This was programmed in due to data possibly being on both the AvaTax and Netsuite side.
- This way the data will be the same.
- If a major change is needed, the existing document should be deleted in Netsuite, and a new document should be created.