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Avalara Help Center

Why are my credit memos not matching my invoices in Netsuite?


I have multiple shipping routes turned on and when I credit my customers the credit isn't matching the invoice.




Multiple shipping routes is not currently supported on credit memos by Netsuite. This means that your invoice may have line level ship to addresses, but your credit will not. The work around is to select the correct header level ship to address on the credit, and make one credit memo per destination. If you want to refund lines delivered to two destinations, you would make two credit memos to reverse these.