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Avalara Help Center

Why am I unable to select a Canadian province when creating a company?

Overview

When creating a company on the admin console no Canadian provinces are available under the region selection even after selecting the country of Canada. Only US states show up and switching countries back and forth to try to get the region menu to change does not work.

Environment

Netsuite

Resolution

The workaround for this issue is to save the company with a fake address and a US state. Once the company is saved, you can then edit the company, switch to the Company Address Information tab, and change the country to Canada and select a Canadian province.