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Why am I getting an "Tax Calculation call to AvaTax Service failed. Please contact Administrator" error in Netsuite?

Overview

You received the error message, "This document has used the AvaTax Services. Tax Calculation call to AvaTax Service failed. Please contact Administrator." on a few quotes/sales orders/invoices recently and need to know what is going on. 

Environment

NetSuite

NetSuite OneWorld

Resolution

  • At the customer record, Tax ID field should only contain numbers because letters in this field results in an error.