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I recieved an email with NetSuite AvaTax Script errors, what do I do?

Overview

I recieved an email with the following:

Account: XXXXXX Bundle Name: Avalara AvaTax Basic Environment: Production Date & Time: 9/9/2014 11:33 am Record Type: Customer Internal ID: XXXXX Execution Time: 58.63s Script Usage: 2 Script: AVA_Customer_Address Type: User Event Function: AVA_CustomerBeforeLoad_Address Error: SESSION_TIMED_OUT Your connection has timed out. Please log in again.

What does it mean?

Environment

NetSuite

Resolution

  • While this email does contian AvaTax script information, it is not from us. It is a NetSuite generated email.