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How do I resolve the Netsuite error "This Document has used AvaTax Services. An Address is incomplete or invalid?"

Overview

In NetSuite, you get the error "This Document has used AvaTax Services. An Address is incomplete or invalid" and would like to know how to fix the issue

Environment

NetSuite

NetSuite OneWorld

Resolution

  • Please review the AvaTax response to find which address is triggering the error

    • If the customer Ship to or Bill to address is triggering the error, pull up the customer card and fix any issues with the address

    • If the customer address is not the issue and your Origin address is triggering the error

      • Make sure the Location/warehouse address is complete and correct

      • Go to Set Up tab > Company > Locations to display a list of locations.

      • Check to see if there is an address displaying.

      • Click Edit to add or update the address fields and then Save

  • Recalculate the SO or Invoice. 

  • If you have addresses in both Origin and Destination and both addresses are correct, please visit the USPS site below to test your address: