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Avalara Help Center

How do I resolve missing tax rate on invoice in NetSuite?

Overview

You created an invoice in NetSuite and expect the tax rate column for each line item to represent the correct tax rate.  You are seeing 0.00% as the tax rate.

Environment

NetSuite

Resolution

  • Review the invoice in the Admin Console as the item may be non-taxable.
  • Ensure the amount field is populated before saving the invoice
  • If there is tax on the invoice in the Admin Console but the tax rate in NetSuite for the line item shows 0.00%
    • Ensure you are using tax code "AVATAX" not "Avatax"
      • If the tax code is missing create a tax code in NetSuite.  Go to Setup > Accounting > Tax Codes > New
    • If using Tax Groups make sure you have not created a Tax Group of the same name such as "AVATAX". 
      • Go to Setup > Accounting > Tax Groups