You are reviewing transactions in a report and see tax on a single transaction in multiple states, and you want to know how this is possible and if this is a problem.
- Review the transaction to determine if the line items have different destination addresses and when it was last updated
- Status date (Transactions > Status date) of the transaction must be before the Report data last updated date (Reports > Report data last updated)
- If there is no destination address in the states where tax was calculated, and the Status date is older than the Report data last updated date please submit a case to Support.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case