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Avalara Help Center

Why are exemptions not working?


Exemption information is in our accounting system, yet Avalara AvaTax is still taxing the document.


Avalara AvaTax


  • There is a setting that needs to be turned on in the Avalara AvaTax Admin Console to have AvaTax accept the exemption information from your accounting system.
    • Go to the Settings tab
    • Click on Exemption Certificate Options
    • Make sure the checkbox for Enable Exemption Certificate Management System is checked.
    • The United States needs to be set to Optional
    • Save