You have a customer with an exemption certificate and they are still being charged tax.
- Avalara is always keeping our content up to date, including which exemption reasons are acceptable in each state.
- If you notice a customer suddenly taxing, try to create a new cert that's a duplicate of their old one.
- If the system prevents you from creating the certificate it means that we have since determined that the reason is no longer valid in the state.
- Update the exempt reason to continue their exempt status in Avatax.