Why does my certificate show as expired in the admin console when some states are still active?
Overview
You see a certificate is flagged as expired in the Admin Console when only one of the jurisdictions is expired.
Environment
Avalara Certcapture
Avalara Avatax
Resolution
- Certificates display Expired at the summary level because one state is expired
- Expand the detail to see the specific state level expiration
- Use the Exemption Certificates Export Report to see state level Expired or Active classification for all certificates at once