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How do I fix the error "Error: Document was posted, but TotalAmount is out of balance."?

Overview

You received an error says "Error: Document was posted, but TotalAmount is out of balance." and want to know how to fix it.

Environment

Microsoft Dynamics NAV 2009 R2

Resolution

There are 3 possibilities for this error:

  • Someone is trying to post it with unregistered or uninstalled dll on workstation. Review each workstation to make sure the dll has been installed and registered.
  • Custom code could be causing this issue. Contact your Microsoft Dynamics NAV  partner regarding custom codes, most likely coedunit 80.
  • Connector code is out-of-date. Contact your Microsoft Dynamics NAV partner for upgrade solutions

Note: AvaTax for Microsoft Dynamics NAV 2009 is sunsetted and no longer supported by Avalara as of April 30, 2016. This existing knowledge base documentation is available to provide known paths to resolution for documented issues. If you're using a version affected by service discontinuation and want to maintain access to Avalara Support, you’ll need to upgrade to the latest version of the integration as soon as possible.