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Why is the tax schedule blank when choosing a customer record in Dynamics GP?


When I pull up a customer record in GP the tax schedule is suddenly blank. This keeps happening even though the customer record itself has the tax schedule set to Avatax.


Microsoft Dynamics GP


  • This happens if the Customer record has no shipping method selected.
  • If the shipping method is blank, the tax schedule will blank as well.
  • The tax schedule in GP will pull directly from the tax schedule that is assigned to the shipping method selected.





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