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Avalara Help Center

Why is the entity use code not working in Magento?

Overview

You have created a customer tax class in Magento for an entity use code, and attached that tax class to a customer to make them exempt. They are making a purchase in a state where the entity use code should be making the sale exempt, but tax is applying.

Environment

Magento

Resolution

  • The entity use code on the customer tax class in Magento is only applied when that specific customer is used to calculate tax
    • Magento only sends an exemption attached to the customer when that specific customer is used to calculate tax
    • When a different customer, a generic customer, or a sales person, is sent to Avalara instead, exemption will not apply
  • Review the workflow on your website to confirm if that specific customer record is referenced in every stage of the purchase