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Why do my Magento Order numbers not match up with my docCodes in the admin console?

Overview

I have docCodes in the admin console that don't match with my order numbers in Magento.

Environment

Avalara Avatax
Magento

Resolution

  • The DocCode does not equal the Order number in Magento.
  • The DocCode is sourcing from the Entity Increment ID which can be found in the Sync Queue.
  • Note that the queue will only have 7 days of transactions, errors, and transactions that are waiting to be processed.
  • You can typically find the order no. from Magento in the transaction details window of the transaction in the admin console.

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