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Avalara Help Center

Why do a few orders in Magento say unbalanced?

Overview

I have a few orders in Magento that say unbalanced.

Environment

Avalara Avatax
Magento

Resolution

  • Since tax rates and configurations can change, the tax amount of orders can also change from the time the customer checks out and when orders are invoiced. If this happens, items in the queue will change to a status of Unbalanced and the difference will be recorded.
    • Magento will continue to use the old amount (since that is what you collected from the customer) and the AvaTax dashboard will show the correct amount to be paid to the respective jurisdiction.
    • The amounts (Magento and Avalara) are shown in the Comment
.