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Avalara Help Center

Why am I not receiving the 'ISPI Rate Update' emails each month?

Overview

I am not receiving the 'ISPI Rate Update' emails each month.

Environment

ISPI 

Resolution

  • If you are not receiving the emails, please check your SPAM folder on your computer and with your IT department.
    • The emails could be getting blocked
  • If you have checked the above locations, please contact Support.
  • Please note that the rate files are updated at the same time each month.
    • More information here.