Why is the exemption no. field not working for Canada?

Overview

We have been exempting our customers by entering an exemption number in the Exemption No field. However this process does not exempt our Canadian customers.

Environment

Avalara AvaTax

Resolution

• The issue here is that the Exemption No. field  defaults the transaction to Entity Use Code L)Other, which is not a valid exemption in Canada
  • You may create an Exempt Entity Tax Rule, making Entity Use Code L)Other exempt in Canada
  • Or use entity use code C)Tribal instead of (or in addition to) the exemption number