Why do I get "The RPC server is unavailable" error when logging in to QuickBooks Desktop?
Overview
When logging into Quickbooks, this error is given:
"Error has occurred [CB-211]
The RPC server is unavailable, [Exception from HRESULT: 0x800706BA]"
Environment
Quickbooks Desktop
Resolution
- The server is unavailable message indicates a temporary loss of connection to the company file.
- Close and reopen Quickbooks to re-establish connection and for AvaTax to restart.
- If this does not resolve the error, or you cannot find or access your company file, please reach out to Intuit Support
- Once you are able to access the company file, select Edit > Preferences and ensure that "Keep QuickBooks running for quick start-ups" is unchecked.
- Completely exit out of QuickBooks.
- Once QuickBooks is closed, Start the Windows Task Manager by pressing CTRL+SHIFT+ESC, or launching from the taskbar menu (right-click the windows task bar and select "Start Task Manager").
- In the Processes tab ensure that each of the following processes are not running (within the Windows Task Manager):
- EventCallbackWrapper
- AvalaraEventCallbackWrapper
- QBW32, any other files beginning with "QB", and any Intuit programs
- In the Processes tab ensure that each of the following processes are not running (within the Windows Task Manager):
- Once QuickBooks is closed, Start the Windows Task Manager by pressing CTRL+SHIFT+ESC, or launching from the taskbar menu (right-click the windows task bar and select "Start Task Manager").
- Right click on the icon for QuickBooks, select "Run As Administrator".
- Log in as Administrator (if possible).
- If QuickBooks prompts you to manually navigate to the location of the Company File, do so.
- Attempt to enter File > AvaTax > Configuration.
- If it works, exit out, run QuickBooks normally.
- If the previous step does not work, exit the program, and run QuickBooks normally, logging in as Admin once again.
- Check for multiple versions of AvaTax in the Integrated Applications found in the preferences menu.
- If these steps do not solve the issue, please submit a case to Support.
- Completely exit out of QuickBooks.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case