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Why am I getting a forbidden 403 error in NetSuite when trying to add a customer to CertCapture?

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Overview

When clicking the button "Add Customer" to add a customer to CertCapture, you are getting the following error:

"Avacert communication error. Remote server returned error (403) forbidden"

Environment

NetSuite

Avalara CertCapture

Resolution

  • This typically occurs due to the Netsuite user profile not having adequate permission in Avalara CertCapture to make the change included in the request generating the error. 
  • Adjust the user role / permission level of the user to include the needed task